FAQ
| Q.
| A.
Where can I find more details about the rental policy of HKU iCube?
To learn more about our rental policies, including booking duration, fee arrangements, borrowable items, and external parties' involvement, please visit our House Rules through the link provided below.
House Rules.
| Q.
| A.
Where can I find information of those common seating layouts for Standard or Non-Standard Booking?
| Q.
How do I reschedule my event?
| A.
To reschedule your event, please cancel your original booking at least 14 days prior to the event date. Once the cancellation is confirmed, you can proceed to make a new booking through Portal on a first-come-first-served basis.
| Q.
What are the consequences for late cancellation or a no-show for an event?
| A.
Late cancellations or no-shows may result in consequences to ensure fairness and availability of the facility for other students.
For information on the penalties associated with late cancellations or no-shows, please refer to Section 2.3 of our House Rules.
| Q.
| A.
Do I need to pay deposit for my event booking?
For events that include food and beverage, HKU iCube will collect a cash deposit of HKD $500 upon check-in. The deposit will be refunded during check-out after ensuring that all HKU iCube facilities are reinstated. For more information on the cash deposit terms, please refer to Section 5.1.2 in our House Rules.
| Q.
What is the duration of both booking periods for future event planning?
| A.
Both Standard and Non-Standard Bookings must be made between 14 to 126 days prior to the event date.
| Q.
How long is the approval period for my Non-Standard Booking application?
| A.
Since the Non-Standard Booking requires additional information from the booking party before confirmation. The review process for Non-Standard Bookings typically takes up to 5 days once a complete booking request is received.
| Q.
Can I involve external co-organisers or third-party vendors in my Standard booking event?
| A.
No, the Standard booking event does not permit the participation of external co-organiser or third-party vendors.
| Q.
Can you recommend any catering services?
| A.
For a list of available vendor service options, including catering services, please refer to Appendix II of our House Rules for more information.
| Q.
What are the procedures to follow before leaving HKU iCube after the end of the event?
| A.
The booking party is responsible for the following tasks before leaving:
1) Remove all decorations, leftover food / drink , gifts, and personal items.
2) Empty the trash and dispose of it in the provided bins
3) Return any chairs or furnishings to their original setup or configuration
4) Return the rental items such as tablecloths, microphones, or electronics
For more detailed information on the responsibilities of the booking party, please refer to Section 5.2. in our House Rules.
| Q.
Are there any specific requirements for events scheduled on weekends?
| A.
If your event is scheduled on a weekend, guest lift access is required and must be approved by the property management. During the Portal booking process, please indicate the need for guest lift access.
In case food and beverage services are involved, please provide the following information at least 3 days prior to your event date: delivery company name, time of access to the loading bay, type of vehicle (Lorry, Goods Van, Private Car), vehicle height, and Vehicle Registration Number.
